FAQ'S
Warehouse Sale - Non Returnable
All Sales Are Final, No Returns. Since these pieces are heavily discounted, returns and exchanges won’t be available, so please double-check sizing and descriptions to find the perfect fit.
What is your returns policy?
We accept returns within 30 days of you receiving your items. You can return your product for store credit, a different item, or a refund to the original payment method. Any items purchased in one of our retail stores are only eligible for an exchange or store credit.
Terms & Conditions apply*
How long will it take to receive my order?
All of our orders are shipped out using a next day delivery service. Orders made before 1pm will be shipped out same day for next day delivery. Orders made over a weekend or a bank holiday will be shipped on the next working day.
Do you offer Click & Collect?
Yes, we offer a Click & Collect service at our Stopgate Lane store. Once your order is placed, you’ll receive a notification when it’s ready for pickup. Please note, store opening hours apply.
What are the store's opening hours?
Our store is open Monday to Saturday, 10 AM to 5 PM. Occasionally, hours may change, so be sure to check our social media for the most up-to-date info on the day!
What size should I buy?
The size and fit of a garment often varies amongst different styles. To help you choose the most suitable size, you can refer to the description or size guide on the product page.
If you need expert advice on sizing, please feel free to contact our support or reach out on our social media
Can I amend or cancel my order?
Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already purchased. Please note, we’re unable to add an item to an existing order.
If you need to make any amendments to your order, please contact our Support Team as soon as possible and we will be happy to offer assistance.
Can I return online orders in store?
Any order made online can be brought to one of our stores to be returned or exchanged. However, any orders made in store are only eligible for an exchange or store credit.
What do I do if I receive a faulty item?
On the rare occasion this does happen, simply contact us and we’ll look into this for you.
When you get in touch with us, please provide your order number and photographs of your item.
Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.
