Help Centre

Frequently Asked Questions

What size should I buy?

The size and fit of a garment often varies amongst different styles. To help you choose the most suitable size, you can refer to the description or size guide on the product page.

If you need expert advice on sizing, please feel free to contact our support or reach out on our social media, here

Do you have free shipping promotions?

We offer free next day shipping on all orders over £100.

Can I amend or cancel my order?

Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already purchased. Please note, we’re unable to add an item to an existing order.

If you need to make any amendments to your order, please contact our Support Team as soon as possible and we will be happy to offer assistance.

Can I return online orders in store?

Any order made online can be brought to one of our stores to be returned or exchanged.

However, any orders made in store are only eligible for an exchange or store credit.

How long will it take to receive my order?

All of our orders are shipped out using a next day delivery service.

Orders made before 1pm will be shipped out same day for next day delivery.

Orders made over a weekend or a bank holiday will be shipped on the next working day.

What do I do if I receive a faulty item?

On the rare occasion this does happen, simply email and we’ll look into this for you. 

When you get in touch with us, please provide your order number and photographs of your item.

Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.

Where can I find information on sustainability?

To read more about how MARAI is creating a more sustainable future, visit the sustainability section of our site, here