FAQ'S
What is your returns policy?
We accept returns within 30 days of you receiving your items. You can return your product for store credit, a different item, or a refund to the original payment method. Any items purchased in one of our retail stores are only eligible for an exchange or store credit.
Terms & Conditions apply*
How long will it take to receive my order?
Orders placed before 4pm (Mon–Thurs) are shipped same day for next working day delivery.
Orders placed after 4pm Thursday or before 4pm Friday will ship Friday and arrive Monday. Friday orders may arrive Saturday, but this is not guaranteed.
Weekend Delivery
Upgrade to guaranteed Saturday or Sunday delivery for £8.99
Saturday Delivery : order by Friday, 4pm
Sunday Delivery : order by Saturday, 1pm
Please be aware bank holidays or seasonal events may interfere with delivery times.
*Terms & conditions apply.
Do you offer Click & Collect?
Yes, we offer a Click & Collect service at our Stopgate Lane store. Once your order is placed, you’ll receive a notification when it’s ready for pickup. Please note, store opening hours apply.
Warehouse Sale - *Green Badge*
All Sales Are Final, No Returns. Since these pieces are heavily discounted, returns and exchanges won’t be available, so please double-check sizing and descriptions to find the perfect fit.
What are the store's opening hours?
Our store is open Monday to Friday, 10:00am to 5:30pm, Saturday 9:30am to 3:30pm & closed Sunday. Occasionally, hours may change, so be sure to check our social media for the most up-to-date info on the day!
What size should I buy?
The size and fit of a garment often varies amongst different styles. To help you choose the most suitable size, you can refer to the description or size guide on the product page.
If you need expert advice on sizing, please feel free to contact our support or reach out on our social media
Can I amend or cancel my order?
Once your order has been picked, packed, and handed over to the courier, we’re unable to make changes such as address updates.
Where possible, we’ll try to assist, but we recommend contacting the courier directly they’re best placed to advise based on where your parcel is in their system.
Please note: we are not liable for address errors, and any post-order changes are made at the customer’s discretion.
Can I return online orders in store?
Any order made online can be brought to one of our stores to be returned or exchanged. However, any orders made in store are only eligible for an exchange or store credit.
What do I do if I receive a faulty item?
On the rare occasion this does happen, simply contact us and we’ll look into this for you.
When you get in touch with us, please provide your order number and photographs of your item.
Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.
