United Kingdom
- DPD Next Day - Order before 3PM - Mon to Thur - £6.99
- Free Shipping - (Over £95.00) - Order before 3PM - Free
- DPD Saturday Delivery - Order before 3PM Friday - £8.99
- DPD Sunday Delivery - Order before 1PM Saturday - £8.99

*All items are dispatched using the selected delivery service. MARAI is not liable for any localised delays that may occur within DPD’s network.

Click & Collect
MARAI Stopgate Lane - (Mon to Sat) - Ready in 3 hours

Northern Ireland
DPD 2 Day Service - Order before 4PM - Mon to Thur - £7.99

Europe
DPD Direct (4-7 Day) - Order before 4PM - £14.99
*Taxes, duties or vat not included

International
DPD International (3-4 Days) - Order before 4PM - Mon to Friday £23.99
*Taxes, duties or vat not included

*Terms & Conditions apply

Orders placed before 3pm (Mon–Thurs) are shipped same day for next working day delivery.

Orders placed after 3pm Thursday or before 3pm Friday will ship Friday and arrive Monday. Friday orders may arrive Saturday, but this is not guaranteed.

Weekend Delivery

Upgrade to guaranteed Saturday or Sunday delivery for £8.99

Saturday Delivery : order by Friday, 3pm
Sunday Delivery : order by Saturday, 1pm

*Terms & conditions apply.

Yes, We now offer premium weekend delivery for UK customers. For £8.99, you can choose:

Saturday Delivery — order by Friday, 3pm
Sunday Delivery — order by Saturday, 1pm

Please ensure you select the correct service when ordering on (Mon - Thur). Orders placed outside of (Fri - Sat) may be held or shipped using our standard next-day service. Once your order has been packed, we cannot downgrade the service or refund the difference.

While some non-upgraded orders may still arrive over the weekend, this is not guaranteed and depends on local depot volumes.

MARAI is not liable for delays to upgraded deliveries caused by address issues or failed delivery attempts.

Once your order has left us, you will receive an email containing a tracking number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting 'My Orders'.

If your item hasn’t arrived, please contact the courier directly. Once your parcel leaves our warehouse, they are best placed to make changes or provide updates based on your tracking.

If your parcel is confirmed lost by the courier, contact us via email and we’ll open a claim. These typically take up to 10 days to resolve, but we’ll aim to handle it as quickly as possible.

If you believe your parcel was stolen, please email us and complete our Stolen Goods Form. We’ll submit a claim, which may also take up to 10 days to process.

Once your order has been picked, packed, and handed over to the courier, we’re unable to make changes such as address updates.

Where possible, we’ll try to assist, but we recommend contacting the courier directly they’re best placed to advise based on where your parcel is in their system.

Please note: we are not liable for address errors, and any post-order changes are made at the customer’s discretion.

Unfortunately, our courier doesn’t deliver to PO boxes or military bases at this time. We're working on making this option available in the future.

if you receive the wrong item in your order, please reach out to our support team with your order number, name, and photos of the incorrect item. They’ll guide you through the return process. Alternatively, you can visit us in-store, and we'll sort it out for you there

On the rare occasion this does happen, simply contact us and we’ll look into this for you. 

When you get in touch with us, please provide your order number and photographs of your item.

Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.

Yes, we offer a Click & Collect service at our Stopgate Lane store. Once your order is placed, you’ll receive a notification when it’s ready for pickup. Please note, store opening hours apply.

All orders placed before 3pm (Monday to Friday) are dispatched the same day. Orders placed after 3pm will ship the following working day.

European orders are sent via DPD Direct and handed over to your local postal service, with an estimated delivery time of 3–5 days.

All other international orders are shipped using DPD Air Classic, a 3–5 day air service.

Please note: MARAI does not calculate or collect VAT, taxes, or duties. These may be charged separately upon delivery, depending on your country's import rules.

Shipping & Delivery Terms

Please ensure you select the correct delivery service when placing your order between Monday and Thursday. Orders placed outside of these times, or with an incorrect service selected, may be held or shipped using our standard next-day service. Once your order has been picked and packed, we are unable to downgrade the delivery service or refund any price difference.

While some non-upgraded orders may still arrive over the weekend, this is not guaranteed and depends on local depot capacity and courier volumes.

MARAI is not liable for delays to upgraded delivery services caused by address errors, missed deliveries, or failed delivery attempts.

All items are dispatched using the selected delivery service. MARAI is not responsible for any localised delays within DPD’s network.

United Kingdom Delivery

• DPD Next Day (Mon–Thurs, order before 3PM): £6.99
  

• Free Shipping on orders over £95 (order before 3PM)
  

• DPD Saturday Delivery (order before 3PM Friday): £8.99
  

• DPD Sunday Delivery (order before 1PM Saturday): £8.99
  

Orders placed before 3PM (Mon–Thurs) are dispatched the same day for next working day delivery.

Orders placed after 3PM Thursday or before 3PM Friday will ship on Friday and arrive Monday. Friday deliveries may arrive Saturday, but this is not guaranteed.

Weekend Delivery

Guaranteed weekend delivery is available for £8.99:

• Saturday Delivery: order by Friday, 3PM
  

• Sunday Delivery: order by Saturday, 1PM
  

Click & Collect

• Available at MARAI Stopgate Lane (Mon–Sat)
  

• Orders are typically ready within 3 hours
  

• Please wait for your collection confirmation email before visiting the store
  

Northern Ireland

• DPD 2-Day Service (order before 4PM Mon–Thurs): £7.99
  

Europe

• DPD Direct (4–7 working days): £14.99
  

• Taxes, duties, and VAT are not included
  

International Shipping

• DPD International (3–4 working days): £23.99
  

• Taxes, duties, and VAT are not included
  

We do not currently offer DDP (Delivered Duty Paid) services. Any customs charges, duties, or VAT are the responsibility of the recipient. Please check your local import regulations before ordering.

Due to international trading agreements or customs restrictions, some items may not be available for shipment to certain locations. You will be notified if this applies at checkout.

Delivery Issues & Lost Parcels

If your parcel has not arrived, please contact the courier directly using your tracking information. Once an order has left our warehouse, the courier is best placed to assist with delivery updates or changes.

If your parcel is confirmed lost by the courier, please contact us via email and we will open a claim on your behalf. Claims typically take up to 10 working days to resolve.

If you believe your parcel has been stolen, please contact us and complete our Stolen Goods Form. These claims may also take up to 10 working days to process.

Incorrect, Missing, or Faulty Items

If you receive an incorrect item, please contact our support team with your order number, name, and clear photos of the item received. We will guide you through the return or exchange process. Alternatively, you may visit us in store for assistance.

On the rare occasion an item arrives damaged or faulty, please contact us with your order details and photographs. Items damaged due to normal wear and tear, misuse, or accidents will not be considered faulty. This does not affect your statutory rights.

Address Changes & Restrictions

Once your order has been packed and handed to the courier, we are unable to make changes such as address updates. Where possible, we may try to assist, but we strongly recommend contacting the courier directly.

MARAI is not liable for address errors provided at checkout. Any post-order changes are made at the customer’s discretion.

Please note that we are currently unable to deliver to PO boxes or military bases.

Contact & Support

If you have any questions regarding shipping, delivery, or your order, please contact our Customer Service Team, who will be happy to assist.

Terms & Conditions apply.

Europe
DPD Direct (4-7 Day) - Order before 4PM - £14.99
*Taxes, duties or vat not included

International
DPD International (3-4 Days) - Order before 4PM - Mon to Friday £23.99
*Taxes, duties or vat not included

*Terms & Conditions apply

Due to international trading agreements and local customs restrictions, we may be unable to ship certain items to your location. We'll let you know if this is the case once you proceed to purchase.

We currently do not offer DDP (Delivered Duty Paid) service for international orders on our site, which includes any VAT applicable for shipments to the EU. Please consult your local government policies regarding duties and international shipping from the UK, as we are not responsible for any duties or VAT imposed by local authorities.

If you have any other question please contact customer service department for more information .

Yes, we offer a Click & Collect service at our Stopgate Lane store. Once your order is placed, you’ll receive a notification when it’s ready for pickup. Please note, store opening hours apply.

1. Make an order on our web-store and select click & collect.

2. We prepare your order for collection.

3. Collect your order from your selected pick up location and Enjoy.

Please bring a valid form of photo ID when picking up items.

Our store is open Monday to Saturday, 10 AM to 5 PM. Occasionally, hours may change, so be sure to check our social media for the most up-to-date info on the day!

If your order was placed while the store is closed, it won’t be prepared until the next working day. If you haven’t received a notification, please check your junk folder as it may have ended up there. Still no sign? Give us a call or drop us an email, and a team member will confirm if your order is ready for collection

When collecting your order in-store, you're welcome to try on any of the items and exchange or return them on the spot. Any refund or exchange differences will be credited back to your original payment method, or if additional payment is needed, it can be handled in-store.