Returns Policy

We no longer offer a free returns service at MARAI all returns are at the responsibility of the customer. If you’re looking to return or exchange your order for whatever reason, we're here to help!

We accept returns within 30 days of purchase. You can return your product for store credit, a different item, or a refund to the original payment method.

How to make a return?

- Fill out our provided forms filling out all the required details.
- Return your order to FAO MARAI, Concrete Studio, Stopgate Lane, L9 6AN
- Any shipping fees the customer will need to pay. We recommend using a tracked service
- MARAI is not responsible for return shipments
- If you request a exchange we will post you're replacement items with 48 hours

What can I return?

- You can return your items within 30 days of receipt of your shipment.
- They must be in original condition. For clothing, unwashed and unworn
- Items must be in the original packaging with the original swing tags
- Free gifts or promotional items are not returnable!
- All returned items are subject to inspection

How soon will I get my refund or exchange?

- Once your return is received and inspected, If your return has been approved, then your return will be processed based on your request.
- If you requested a credit will automatically be applied to the original method of payment, within 10 working days.
- If you requested an exchange, your exchange will be sent out within 48 hours of us receiving your order.


If you have any questions concerning our return policy, please contact us at:

Shipping Policy

Learn about our Domestic UK and International shipping rates via DPD & DHL the world's leading courier. Have any other questions about our shipping & returns policies? Get in touch using the link below.