Help Centre

Click & Collect

Click & Collect

How does our Click & Collect service work?

1. Make an order on our web-store and select click & collect.

2. We prepare your order for collection.

3. Collect your order from your selected pick up location and Enjoy.

Fulfil your order online, select click & collect at check-out from the shipping options. Your order will be ready within 1-2 hours to pick up. Collection must be within 14 days of order, after this period items will be restocked and your order will be refunded.

When you pick up your order from our friendly staff from our store, you have the option to try on your items and change any items if needed. Please bring a valid form of photo ID when picking up items.

If you have any questions about how our click & collect service works, please feel free to reach out to our team, here.

Other Delivery Options

How to track your order

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Please note, this will take longer during Sale.

If one or more items are coming from another location, the delivery time frame may be longer.

Once your order has left us, you will receive an email containing a Fedex tracking number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting 'My Orders'.

Your delivery options

All of our orders are shipped via Fedex who delivers a fully tracked Door to Door service. Fedex is the industry leading international shipping company providing reliable shipping all around the world. 

  • Next Day Express Fedex (Over £150) - Free
  • Next Day Express Fedex - £8.00
  • Express European Shipping - £15.00
  • Express International Shipping - £25.00

With new UK regulations custom and import duties may apply to orders within Europe. For returns check out our returns policy here.

Our delivery partners

We are partnered with Fedex for all of our delivery services that we provide, both nationally and internationally.

Shipping restrictions

Due to international trading agreements and local customs restrictions, we may be unable to ship certain items to your location. We'll let you know if this is the case once you proceed to purchase.