Refund policy

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the MARAI product tags attached to them. This also includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

For example, we may refuse a return in the following circumstances:

• the product(s) have been used, worn, damaged or washed;
• the MARAI tags are not attached to the product(s) or have not been returned. Please note that the MARAI product tags constitute an integral part of each product; and/or
• you have not returned any packaging which is considered an integral part of a product (such as a dust bag).
• When returning a pair of shoes bought from our site please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

You will be informed if we propose to refuse your refund for any reason. In this instance, you may choose to have the products sent back to you at your own expense.

We have made every effort to display the colours of our products that appear on MARAI as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.