RETURNS

To return a item go to marai.co.uk/a/returns and follow the below instructions 

How do I return?

- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved 

 

What items are returnable?

- You can return your items within 30 days of receipt of your shipment.
- They must be in original condition. For clothing, unwashed and unworn - Items must be in the original packaging with the original swing tags
- Free gifts or promotional items are not returnable! 

 

Are there any charges for return?

- There are no charges for returning a parcel within the UK
- Original shipping charges are non-refundable
- You are responsible for any additional charges/or duites of the return shipping.

 

How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days. 

 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: info@maraiofficial.co.uk

 

SHIPPING

All of our orders are shipped via DHL express who delivers a fully tracked Door to Door service. DHL is the industry-leading international shipping company providing reliable shipping all around the world. 

 

  • Next Day Express DHL(Over £100) - Free
  • Next Day Express DHL - £8.00
  • Express European Shipping - £15.00
  • Express International Shipping - £25.00

With new UK regulations custom and import duties may apply to orders within Europe. For returns checkout our returns policy here.